Progress in handling of banking complaints by HKMA


The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (August 13) the progress made in its handling of banking complaints received as at end-July 2021. Banking complaints include cases concerning general banking services and conduct-related issues.


     In July 2021, 258 cases were received and the handling of 238 cases was completed. As at end-July, the handling of 752 cases was in progress. 


     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, August 13, 2021

Issued at HKT 12:00


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